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This article helps to fix an issue in which Windows 10 doesn't install specific drivers for USB audio devices on the first connection.
Original product version: Windows 10, version 1703
Original KB number: 4021854
Audio drivers are essential for any and all computers and all operating systems come with generic audio drivers that work right out of the box. Generic audio drivers will work in most cases i.e., you can watch a movie, play a YouTube video in your browser, or listen to music and the audio will work just fine. This audio driver is required if you plan to connect a microphone or headset to the audio jack. If connecting to a TV or monitor using an HDMI or DisplayPort cable, the audio is provided through the graphics driver available for your Intel® NUC product. Not sure if this is the right driver for your Intel® NUC?
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- One of the fastest and safest solutions to uninstall and reinstall audio drivers is by using an automated driver update utility like Bit Driver Updater. If you don't have adequate technical knowledge and time, Bit Driver Updater is your best bet. To restore sound driver on Windows for free, click the button below! Table of Contents show.
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Symptom
When you connect a USB audio device to a Windows 10 Version 1703-based computer the first time, the operating system detects the device but loads the standard USB audio 2.0 driver (usbaudio2.sys) instead of the specific device driver.
Cause
This issue occurs because the USB audio 2.0 driver (usbaudio2.sys) isn't classified as a generic driver in Windows 10 Version 1703. Therefore, the system assumes that a compatible, nongeneric driver is installed for the device even though the driver is generic.
This issue also causes Windows 10 Version 1703 to postpone the search for other compatible drivers through Windows Update that typically occurs immediately after you install a new device.
Resolution
To fix this issue, use one of the following methods.
Method 1
To resolve this issue, install update 4022716.
Method 2
Drivers Audio Linux Mint
If the device-specific driver is distributed through Windows Update, you can manually update the driver by using Device Manager. For more information about how to do this, see update drivers in Windows 10.
Method 3
If the device is not yet connected, first install the device-specific driver, such as by using the appropriate installer. After the device-specific driver is installed, Windows 10 will select that driver instead of the standard USB audio 2.0 driver when you first connect the device.
Note
See the device manufacturer's user guide for specific instructions about how to install the driver.
Method 4
If the driver isn't distributed through Windows Update, you can manually reinstall the driver. To do this, follow these steps:
- Install the device-specific driver (see Method 2).
- Open Device Manager.
- Right-click (or tap and hold) the name of the device, and then select Uninstall.
- Restart the computer.
Drivers Audio Asrock
When it restarts, Windows will try to reinstall the device by using the device-specific driver.
Microsoft has partially addressed known issues impacting Windows 10 devices with certain Conexant or Synaptics audio devices after investigating ongoing errors since May 2020.
Microsoft has also removed some of the safeguard holds blocking the affected systems from upgrading to the latest Windows 10 version.
Issue resolved for two out of four safeguard holds
The known issue impacting computers with Conexant audio drivers has been under investigation since May 2020 when Microsoft released Windows 10, version 2004.
Redmond has resolved the issue for safeguard IDs 25702662 and 25702673 as of December 11, 2020.
'Please note, if there are no other safeguards that affect your device, it can take up to 48 hours before the update to Windows 10, version 2004 or Windows 10, version 20H2 is offered,' Microsoft says on the issue's Windows Health Dashboard entry.
'We recommend that you do not attempt to manually update using the Update now button or the Media Creation Tool until this issue has been resolved.'
While Microsoft does not recommend circumventing safeguard holds, you can still do that using the Media Creation Tool or a newly included Windows 10 group policy specifically designed to enable users to bypass update blocks.
To work around Windows 10 update installation issues, users are advised to use this update problem troubleshooter or this guided walk-through.
Problems and errors impacting Windows 10 devices under safeguard IDs 25702617 and 25702660 are still under investigation.
- Install the device-specific driver (see Method 2).
- Open Device Manager.
- Right-click (or tap and hold) the name of the device, and then select Uninstall.
- Restart the computer.
Drivers Audio Asrock
When it restarts, Windows will try to reinstall the device by using the device-specific driver.
Microsoft has partially addressed known issues impacting Windows 10 devices with certain Conexant or Synaptics audio devices after investigating ongoing errors since May 2020.
Microsoft has also removed some of the safeguard holds blocking the affected systems from upgrading to the latest Windows 10 version.
Issue resolved for two out of four safeguard holds
The known issue impacting computers with Conexant audio drivers has been under investigation since May 2020 when Microsoft released Windows 10, version 2004.
Redmond has resolved the issue for safeguard IDs 25702662 and 25702673 as of December 11, 2020.
'Please note, if there are no other safeguards that affect your device, it can take up to 48 hours before the update to Windows 10, version 2004 or Windows 10, version 20H2 is offered,' Microsoft says on the issue's Windows Health Dashboard entry.
'We recommend that you do not attempt to manually update using the Update now button or the Media Creation Tool until this issue has been resolved.'
While Microsoft does not recommend circumventing safeguard holds, you can still do that using the Media Creation Tool or a newly included Windows 10 group policy specifically designed to enable users to bypass update blocks.
To work around Windows 10 update installation issues, users are advised to use this update problem troubleshooter or this guided walk-through.
Problems and errors impacting Windows 10 devices under safeguard IDs 25702617 and 25702660 are still under investigation.
Known issue causes BSOD crashes
'Windows 10 devices with affected Conexant or Synaptics audio drivers might receive a stop error with a blue screen during or after updating to Windows 10, version 2004,' Microsoft explains.
'The affected driver will be named Conexant HDAudio Driver under Sound, video and game controllers in Device Manager and have versions 8.65.47.53, 8.65.56.51, or 8.66.0.0 through 8.66.89.00 for chdrt64.sys or chdrt32.sys.'
Drivers Audio Stage
Impacted computers with Conexant or Synaptics audio devices will not be able to install newer Windows 10 versions until the associated compatibility holds will be removed.
Windows 10 devices affected by this issue include both client (Windows 10 2004 and 20H2) and server (Windows Server 2004 and 20H2) platforms.